Contact

Support

Email [email protected] — it is the single front door for everything below, and the fastest way to reach a human.

Generation quality is the most common topic, and a good report includes three things: the prompt you used, the job's settings (model, mode, grid size), and the jobId from the API response or the dashboard history. With those we can usually reproduce the issue and tell you whether it is a prompt problem, a model limitation, or a bug on our side.

API issues

For REST and MCP problems, include the request you sent (method, endpoint, body — redact anything private) and the full response. If an API key looks broken, send only the first 8 characters of the key so we can locate it — never paste a whole key; keys are shown once at creation and can be regenerated from the dashboard at any time.

Billing

Subscriptions are handled by Stripe. You can manage payment methods, invoices, and plan changes from the customer portal linked on the pricing page. Credit packs never expire; if a charge looks wrong, email us with the Stripe invoice ID and we will sort it out.

What to expect

We are a small team, and we read everything. Most replies go out within a couple of business days. For security reports, put "security" in the subject line and describe the issue without exploit details — we will acknowledge before digging in.